Frequently Asked Questions


What is the purpose of the CPC office? 
To help you find the services you need and to find a way to pay for those services.

Who is eligible for funding from the CPC office? 
People who have a mental illness, intellectual disability, or developmental disability, AND meet specified income and asset guidelines, AND have legal settlement in Dallas County, AND professional assessments have determined that the services are needed.

What kind of services are covered by the CPC office? 
County funding is available for eligible individuals to pay for the following:

  • Vocational Services: sheltered employment, work activity centers, or supported employment (on-the job coaching) 
  • Residential Services: inpatient at state institutions, group homes and supported apartment living
  • Outpatient Mental Health Services: psychiatrists, psychologists, clinical social workers, medication management, adult day treatment, community support program, and crisis intervention 
  • Respite Care: for caretakers of adults or children with disabilities
  • Commitment Costs: Attorney fees, transportation and hospitalization
  • Case Management: to assess needs, plan services, and insures that services are provided as planned
  • Protective Payee Services: when the need is determined by Social Security for assistance to manage the applicants disability income

It's after hours and all mental health offices are closed.  My family is having a mental health crisis...who should I call? 
Call Genesis Mental Health Services at:  (515) 465-7541  --or--  (800) 877-7541

I just moved here from out of state.  Am I eligible for Dallas County services?  You are eligible for all of the services that Dallas County pays for in it’s Services Management Plan. You will be considered a State Case, but this will not prevent you from getting services. The State is required by Law to pay for the same services Dallas County covers. Apply for services at the Dallas County Community Services office.  It's best to complete our Funding Application before you come.  Please call for an appointment.

What is General Assistance (GA)?  General Assistance (GA) provides short-term monetary help to Dallas County residents in extreme financial crisis. Financial assistance is available to address the following needs: emergency food assistance, shelter, utilities, medical services, hospital services and burial.   General Assistance (GA) offers a safety net for those not eligible for other government programs and promotes community strength by encouraging individual stability, self-sufficiency and responsibility.

What is Case Management?  Case Management provides support and advocacy, with a focus on individual strengths and desires. It is a method to manage multiple resources effectively for the benefit of Medicaid consumers. The service is designed to help individuals gain access to appropriate and necessary medical services and interrelated social and educational services. Case Management ensures that necessary evaluations are conducted; individual service and treatment plans are developed, implemented, and monitored; and reassessment of individual needs and services occurs on an ongoing and regular basis. Dallas County Case Management is an accredited Case Management provider by the Iowa Department of Human Services. Provider accreditation standards are set forth in 441 – Chapter 24.

What are "services and/or supports"?   Services and/or supports are activities that assists persons with mental health and developmental disabilities to:

  • Live in the community with all the rights and freedoms of all citizens;
  • The opportunity to be productive, for the benefit of oneself and others;
  • The respect of community members;
  • The support of friends and of providers who deliver creative services;
  • To have the choice of circumstance and occupation, within the natural limitations of income and ability;
  • Be responsible and in control of the future.

How do I apply for services?  Where do I apply for services?  All persons requesting the assistance of Dallas County Community Services must complete the Funding Application form.  Return the completed application to our office. 

You can also apply for our assistance at our "Access Points",  places that will also assist you  in completing the Funding Application.  Dallas County Access Points include: 
    • Dallas County Community Services 
    • Genesis Mental Health
    • Adel Mental Health
    • Dallas County Jail 
    • Any hospital used for committal purposes 
    • Dallas County Clerk of Court 
    • Any County CPC office in Iowa

What does a "CPC" Administrator (Central Point of Coordination) do?  The CPC carries out the management of the system as set forth in the county management plan as designed by the county and its stakeholders and approved by the Board of Supervisors and the Director of the Iowa Department of Human Services in coordination with the MH/MR/DD/BI Commission.   The responsibilities of the CPC Administrator include, but are not limited to: 
    • Plan Administration and monitoring 
    • Authorization of service funding 
    • Rate setting and review 
    • Budget review and monitoring 
    • Collaboration with consumer, providers, funders, advocates, and courts 
    • Organization of Managed Care Plan 
    • Monitoring of compliance of delegated CPC functions 
    • Intake/service referrals, eligibility, legal settlement 
    • Enrollment into authorized services 
    • Data collection and tracking 
    • Review all appeals or grievances 
    • Quality assurance 
    • Community and provider education 
    • Writing of required annual reports 
    • Training of access points 
    • Payment collection from other counties and the state 
    • Other related duties as assigned by the Board of Supervisors 

What does the County Service Coordinator do?  

  •  Determines eligibility for county funded services based on income guidelines, diagnosis and legal settlement determination. Obtains necessary releases to request information required to assess the consumer’s goals, strengths and service needs. 
  • Coordinates and links consumers to obtain assessments to determine eligibility and complete applications for county funded services, Social Security Disability, Medicaid, food stamps and other funded services. 
  • Refers and coordinates consumers to appropriate service providers to assist in meeting needs. Mediates conflicts between providers, caregivers, family members, guardians and consumers relative to the identified needs of the consumer. Advocate for consumers’ rights, wants, needs and desires. 
  • Process requests for services by obtaining necessary assessments, conducting intakes and completing social histories. Completes funding requests and forwards to CPC for approval. 
  • Narrative contact entries, routine correspondence, reports, assessments and social histories and other information regarding the consumer, Notices of Decision and Releases of Information for SPP, IHHRC, County, IFMC in accordance with Dallas County Community Services Policy and Procedures Manual. Conduct quality assurance reviews on a quarterly basis. 
  • Conducts crisis management intervention with consumers, area providers, state mental health institutes, state resource centers and local hospitals with psychiatric services.