Calling 9-1-1: What to Expect

Calling 9-1-1: What to Expect

Dallas County 911 Dispatchers are trained to ask questions that will help you get the assistance you need as quickly as possible. It is important that you stay on the line with the dispatcher until you receive instructions that you may hang up.

While the dispatcher is asking you questions and gathering information, he or she is also entering the information into the computer aided dispatch system (CAD) and dispatching units to your location. Answering all of the dispatcher’s questions assists the responders in serving you more efficiently and effectively.

All callers are asked a standard set of questions which will help the dispatcher prioritize your call and will provide the responding personnel with information before their arrival. The following are just some of the questions that you may be asked:

What is the address of the emergency?

What is the phone number you are calling from?

What is your name?

Tell me exactly what happened.

 Remember, while the Dispatcher is still talking to you on the phone, they are also sending help. In all cases, remember the most important thing you can do when calling 9-1-1 is to LISTEN CAREFULLY. Always do whatever the dispatcher asks you to do.

What If I Dial 9-1-1 by mistake?

If you mistakenly reach 911, please do not hang up before the 911 Dispatcher answers the phone.  The information from your phone still enters our system.  If you aren't on the phone when the Dispatcher answers, she or he will call you back.  The time spent calling people back who have inadvertently dialed 911 takes time away from people who need emergency help.