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When should I call 9-1-1?

  • To report a crime in progress
  • To report a fire
  • To save a life
  • Anytime an emergency response is required by law enforcement, fire or emergency personnel.

You should call 9-1-1 anytime you believe there is an actual emergency.

What to expect when you call. 

When you call 9-1-1 to report an emergency, be prepared to answer 5 basic questions. The dispatcher may ask more depending on the type of incident. Please give as much information as possible.

  • Where is this happening?
  • What is happening now? Why?
  • Who is involved? Descriptions?
  • When did this happen?
  • Is anyone injured?


Non-Emergency Numbers 

With 21 separate fire departments in Dallas County and 12 different law enforcement agencies, four dispatch centers have service area within Dallas County.

If you are unsure who serves your area, contact your best estimate, dispatch centers have the ability to route calls to the appropriate center. 

The respective dispatch centers, their non-emergency numbers and the agencies they serve (within Dallas County) are as follows;

Dallas County Sheriff's Office 515-993-4567 | Bouton FD, Woodward FD/PD, Minburn FD, Dallas Center FD, Linden FD, Redfield FD, Adel FD/PD, Dexter FD, Earlham FD, DeSoto FD/PD, Van Meter DPS (FD&PD).

Polk County Sheriff's Office 515-286-3333 | Grimes, Granger.

Perry Police Department 515-465-4636 | Perry FD/PD.

Westcom Emergency Communications 515-222-3321 | Urbandale FD/PD, Clive FD/PD, Waukee FD/PD, West Des Moines FD/PD.


FD - Fire Department

PD - Police Department